Testimonials
We have collected stories from CHWs in SUHI’s Health and Healing for Life (HHL) and CHWs Assisting Patients Program (CAP) to showcase their important role in the community and the meaningful impact they make in their clients’ lives.
Collaboration - The Key to Care
Melinda successfully helped a patient reconnect with the Diabetes Clinic after missed appointments by scheduling a new appointment and connecting her to the IDEA program. She also verified the patient's coverage and confirmed that the patient had full insurance, securing continued access to care and supplies.
"I was able to successfully connect a patient to the Diabetes clinic. The patient had missed her previous appointments but really wanted to reschedule because she was running out of her supplies."
-Melinda Banks, Community Health Worker Program Coordinator
Trust Can Change Lives
Stephanie supported a patient for nearly two years after she lost her insurance, helping her obtain prior imaging, funding, and access to follow-up mammogram care through the HHL and CHARM programs. She also provided hands-on assistance during appointments, ensuring that the patient completed her treatment and was able to return for routine annual mammogram screenings.
"With the help from the HHL and CHARM programs, she was able to get the follow-up care she needed."
-Stephanie Jordan, Community Health Worker III
Health Beyond the Hospital
Daisy supported a patient experiencing homelessness by connecting him with community organizations that could help replace his permanent resident card and navigate immigration documentation. Although systemic barriers limited what she could directly resolve, she focused on providing resources that would help him regain access to disability and retirement benefits.
"I handled this situation with compassion and did the best I could with the resources available."
-Daisy Uribe, Community Health Worker II - Clinical
Supportive Oncology
Jorge helped a patient diagnosed with stomach cancer overcome barriers to care by coordinating with specialists, facilitating her admission to Sinai, enrolling her in the Supportive Oncology program, and securing charity care so she could begin chemotherapy within a week. He also connected her with a social worker to support conversations with her children about her diagnosis, providing compassionate, patient-centered care that she said made a meaningful difference to her family.
"The patient expressed that she has never had a non-family member care so much and go to such lengths to help her and her family..."
-Jorge Hernandez, Community Health Worker II